Frequently Asked Questions
Cleaning is simple, but questions do come up. These are the frequently asked questions.
How do I book my house cleaning services in Boston?
Booking is easy! Fill out our secure booking form (link) and select the time and date you want us to clean your home. Once complete, you’ll get a confirmation email to let you know that we have received your request.
How much does it cost to clean my house?
We price based on the number of bedrooms and bathrooms in the home. Select the number of rooms and the price is shown instantly on the website Booking Page.
What if I don’t want to book online?
You can reach us by telephone or email. Call our Customer Service Team at (617) 780-6831 or email email@example.com. We’ll respond within one business day.
What are the payment options?
We accept cash or check in person, or we can charge your credit or debit card after the cleaning is complete.
Do I have to enter my credit card information before I book?
Yes. We require payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed.
When do I have to pay?
Payment is due the day of your scheduled cleaning and must be presented before services are rendered. There are NO EXCEPTIONS to this policy. If you do not want your credit card to be charged, you may pay us with cash or check. If you won’t be at home at the time of the scheduled cleaning, leave the payment (cash or check) in a sealed envelope on your kitchen counter, clearly marked for House Bliss Cleaning, LLC.
Will my credit card number be safe?
Yes, your credit card is sensitive data. We do not store your credit card number or CVC. This confidential information will be encrypted in an https server. Our employees will not see your credit card number.
Do I have to tip?
As with other services, tips are not required but highly appreciated. You can enter the tip amount in our booking form. If you choose to leave a cash tip, please leave it on the outside of the envelope with your payment and mark it clearly TIP. Our staff is not allowed to take any money that would not be clearly marked as a tip.
How do I change or cancel my booking?
Life happens, and we want to make it easy for you to change or cancel your cleaning booking. The best way to reschedule or cancel an appointment is by contacting us via email at firstname.lastname@example.org or in our customer portal and changing your booking there. We request that you, please provide 48 hours before your scheduled appointment. Once we take a reservation, we hold that time slot for you and turn away other potential clients to ensure your appointment. Appointments canceled within less than 48 hours before the appointment may be charged a late cancellation fee of $60.
What is the House Bliss Cleaning guarantee?
You're happy when our clients are happy. That’s why we guarantee that you are satisfied with our services when you return to your clean home. If we missed any item from our cleaning list, let us know within 24 hours of the appointment, and we'll come back to rectify it at no extra charge.
How can I get in touch with a House Bliss Cleaning staff member?
We are a family-run business. Reach us over the phone at (617) 780-6831 or by email at email@example.com. We’ll respond within one business day.
Why is the first cleaning more expensive?
For the first-time client, our team provides a deep-cleaning which takes longer and require more effort.
We're confident you'll enjoy this top to bottom house cleaning which prepare your home for the recurring schedule of your choice.
Why do you charge a flat fee instead of an hourly rate?
We charge a flat fee based on the size of your home, rather than by the hour. This means that you know exactly what we promise to provide, and our cleaners keep working until the job is done.
Why is your price higher than my previous housecleaner?
We try to offer competitive rates while maintaining quality, environmentally responsible services. We invest a lot in screening and training our cleaning team, and we’re fully insured and bonded. We use environmentally friendly cleaning products, which are better for you and your family, but more expensive than products filled with chemicals and toxins.
How many people will be at my house?
A dedicated team of one, two or three cleaners will be cleaning your home. We will inform you about the number of cleaners who will be in your home. We create trusting relationships with our customers, and that’s why we do our best to send the same cleaner(s) to your home every time. If we have to send a different team, we will notify you.
Do you bring your own cleaning supplies and equipment?
Yes, we bring everything we need to clean your home, including equipment, supplies, and cleaners. We may use your vacuum if desirable. If you prefer we use your equipment, we will be happy to do so, but we cannot be held responsible for breakage.
What time will you arrive at my house?
Our cleaners will make every attempt to arrive on time for your house cleaning. However, due to the time-consuming and unpredictable nature of cleaning, we cannot guarantee the exact time of arrival. When you book your cleaning for the first time, we require the flexibility to arrive in the 2-hour arrival window that your appointment is booked. For your convenience, a day before the cleaning, we can provide an estimated 1-hour block of time to expect our arrival. We reserve the right to arrive earlier or later than the estimated arrival time due to circumstances beyond our control such as traffic, weather conditions, etc. If you prefer, we can contact you if your cleaner is going to be late. If we arrive for a scheduled service and are unable to access your home, a fee equal to the cost of the cleaning will be charged.
How long will it take to clean my house?
The first cleaning typically takes longer; depending on how much cleaning is required. After the first cleaning, it will take less time. The total amount of time depends on the size of the home and the services requested.
Can I request the cleaners to do extra tasks on the spot?
We encourage our customers to request add-on services when they schedule their cleaning. However, we will do everything we can to accommodate our customers’ requests. If we have the availability to complete the extra task on the spot, we will happily do so, but note that our schedule may not always allow. Any task that is not included in the checklist of our job is considered an add-on service. See our services page to learn more about these options.
If I am willing to pay extra will the cleaning technician clean everything I ask?
No. For the health and safety of our cleaning staff, we cannot clean pet excrement, bodily waste, mold or other biohazards. We are also not available to clean fireplaces, the exterior of windows, carpets, light bulbs, hard calcium buildup or permanent hard water spots. We do not remove blinds to clean. We cannot reach areas above a footstool reach. We do not move furniture over 30 lbs.